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This study aims to identify service quality dimensions for logistics service providers (LSPs) and to examine their relationships with customer satisfaction and customer loyalty.

Service quality dimensions are identified from vast literature review. Customers who take services from LSPs were surveyed to collect data on basis of developed survey instrument. Structural Equation Modelling (SEM) is applied to test the proposed research hypotheses.

The study shows that all the five service quality constructs, i.e. “Operational Quality”, “Resource Quality”, “Information Quality”, “Personnel Contact Quality” and “Customization and Innovation Quality” have direct relationship with customer satisfaction. They also have indirect relationship with customer loyalty, implying the full mediation of customer satisfaction.

The results of the study suggest that the logistics service quality (LSQ) can be measured multi-dimensionally. It provides clear implications to LSPs for improvement of service quality. The present research work is expected to be useful for both, logistics service providers and the customer organizations, which take services from LSPs. LSPs can develop strategies to improve their service quality on basis of findings from this study.

The present research will help in extending the existing literature on service quality in context to LSPs.

Supply chain (SC) and knowledge management (KM) have been studied; still, there is a need to understand how KM can be used for SC resilience and improving the firm’s performance. The purpose of the paper is to study and analyze SC resilience strategies based on KM processes to enhance SC performance considering six SC strategies: SC reengineering, collaboration, SC innovation, SC integration, SC agility and SC risk management.

By adopting the dynamic capability theory, the empirical research is conducted on a sample of 312 Indian micro, small to medium enterprises. To evaluate 312 samples, the structural equation modeling approach is adopted.

The study found a is a positive relationship between SC reengineering, SC collaboration, SC integration, SC agility, SC risk management and KM. Nevertheless, the relationship between SC innovation and KM is not significant. This study also found the mediating effect of KM on SC performance, and the results shows that SC reengineering, SC collaboration, SC agility and SC risk management are having complementary mediation, while SC innovation and SC integration did not show any mediation.

This is the only research that integrates resilience strategies and KM for improving SC performance. Using KM, SC reengineering will improve SC performance by enhancing readiness and recovery strategies to avoid SC disruption. KM will improve SC collaboration. It will enhance the SC process’ overall visibility, transparency and so on. Agility leads to increased speed, visibility and flexibility, which aids in dealing with uncertainty in the environment. SCRM entails investments and additional resources (such as equipment and labor) to navigate uncertainty and risks in the SC and improve SC performance.

Sustainable supply chain management (SSCM) concepts have received immense attention in the recent past in both academia and industries. Especially, manufacturing industries in developing countries realize the importance of adopting sustainability concepts in their supply chain. The SSCM adoption has not been to the same level across different manufacturing sectors and hence a single implementation framework will not have the same effect across sectors. This paper aims to compare the adoption level of 25 SSCM practices across three major manufacturing sectors, namely, automobile, electronics and textile, in an emerging economy, India.

A questionnaire-based data collection technique is used to obtain adoption levels of each of the identified SSCM practices on a five-point Likert-type scale with “1” representing not considering presently to “5” indicating successful implementation. Second, a hypothesis is framed and tested to compare the adoption levels across sectors using a one-way single-factor ANOVA followed by a post hoc test by Tukey’s test.

The results derived suggest that though the industries across different sectors are in the course of adopting SSCM practices, the level of adoption is found to be not the same. The textile sector has adopted the least, and the electronic sector edges ahead of the automobile sector in terms of successful transformation to SSCM.

This study focuses on the differences and similarities in the adoption of policies in the automobile, electronics and textile sectors using statistical data analysis tools. A total of 25 individual practices are identified from existing literature and classified into six groups, namely, management, supplier, collaboration, design, internal and society, based on their similarities. Based on a detailed questionnaire survey with industrial experts in relevant fields as respondents, the adoption levels of practices are rated individually and categorically.

Increased demand for new batteries and strict government protocols have stressed the battery industries to collect and recycle used batteries for economic and environmental benefits. This scenario has forced the battery industries to collect used batteries and establish the formal battery recycling plant (BRP) for effective recycling. The starting of BRP includes several strategic decisions, one of the most critical decisions encountered is to find the best sustainable location for BRP. Hence, this paper aims to address the complexity of the issues faced during the BRP location selection through a hybrid framework.

In this study, the criteria are identified under socio-cultural, technical, environmental, economic and policy and legal (STEEP) dimensions through literature review and experts' opinions. Then, the hybrid methodology integrating fuzzy decision making trial and evaluation laboratory (DEMATEL), best worst method (BWM) and technique for order preference by similarity to an ideal solution (TOPSIS) has been proposed to find the inter-relationship between criteria, the weights of criteria and the best alternative.

The identified five main criteria and 26 sub-criteria have been analyzed through fuzzy DEMATEL, and found that the policy and legal criteria have more inter-relationship with other criteria. Then from BWM results, it is found that the support from government bodies has attained the maximum weightage. Finally, the second alternative has been identified as a more suitable location for establishing BRP using TOPSIS. Further, it is found from the results that the support from government bodies, the impact of emissions, availability of basic facilities and community health are the essential criteria under STEEP dimensions for establishing BRP.

In addition to the various existing sustainable criteria, this study has also considered a set of policy and legal criteria for the evaluation of locations for BRP. Further, the hybrid MCDM method has been proposed in this study for selecting the best alternative. Thus, this study has yielded more insights to the decision-makers in choosing a sustainable location for BRP.

This paper presents a systematic literature review of the various aspects of reverse logistics (RL) and closed-loop supply chains (CLSC) in implementing and achieving circular economy (CE) motives. CE is identified as a method of embracing imperishability into the economic structure, helping shift from a linear to a condition leading to ecological and social benefits.

Systematic literature was used to review a total of 80 peer-reviewed articles are included in the study and covers different concepts related to the implementation of CE, such as cost-saving, network design, sustainable RL, waste management and extended producer responsibility.

The findings reveal that the research in the domain is in a growing phase, and in recent years, a lot of attention has been given by researchers across the globe. However, further research is required in crucial areas for the adoption of CE, such as retail reverse logistics, pharmaceutical industries and resource recycling industry.

The study discusses the business needs and solutions for industries. Key enablers and barriers are listed along with the main activities involved in each sector in CLSC. Managers can design a pathway to decide which lever to use to overcome a particular challenge.

The work contributes theoretically by developing research themes in RL and CLSC practices applied to CE. It also provides theoretical and practical implications of the study, which can be used as a signboard for further research.

Reverse logistics services are designed to move goods from their point of consumption to an endpoint to capture value or properly dispose of products and materials. Artificial intelligence (AI)-based reverse logistics will help Micro, Small, and medium Enterprises (MSMEs) adequately recycle and reuse the materials in the firms. This research aims to measure the adoption of AI-based reverse logistics to improve circular economy (CE) performance.

In this study, we proposed ten hypotheses using the theory of natural resource-based view and technology, organizational and environmental framework. Data are collected from 363 Indian MSMEs as they are the backbone of the Indian economy, and there is a need for digital transformation in MSMEs. A structural equation modeling approach is applied to analyze and test the hypothesis.

Nine of the ten proposed hypotheses were accepted, and one was rejected. The results revealed that the relative advantage (RA), trust (TR), top management support (TMS), environmental regulations, industry dynamism (ID), compatibility, technology readiness and government support (GS) positively relate to AI-based reverse logistics adoption. AI-based reverse logistics indicated a positive relationship with CE performance. For mediation analysis, the results revealed that RA, TR, TMS and technological readiness are complementary mediation. Still, GS, ID, organizational flexibility, environmental uncertainty and technical capability have no mediation.

The study contributed to the CE performance and AI-based reverse logistics literature. The study will help managers understand the importance of AI-based reverse logistics for improving the performance of the CE in MSMEs. This study will help firms reduce their carbon footprint and achieve sustainable development goals.

Few studies focused on CE performance, but none measured the adoption of AI-based reverse logistics to enhance MSMEs’ CE performance.

There is a dichotomy in the actual and expected environmental performances of the Indian enterprises even though the Indian enterprises have aligned their businesses with intended nationally determined contributions (INDC) targets. The purpose of this paper is to analyze the supply chain of Indian enterprises to understand influences to adopt green practices throughout the supply chains, and how these green practices influence economic, operational and environmental performances to reveal the underlying currents explaining difference in actual and expected performance.

Five research propositions are developed based on the existing literature. Data are collected from 233 ceramic enterprises in India. Exploratory factor analysis has been done to test construct validity and correlation. Confirmatory factor analysis is used to check unidimensionality of constructs. Structural equation modeling is used to test the strength and direction of the relations between the constructs and to develop the model.

The findings of the study suggest that the Indian companies have aligned their businesses with INDC targets but they have not adopted the green practices in inbound and outbound supply chains; therefore, the actual environmental performance is not as expected. Other major finding is that the enterprise and government are not focusing on the informative pressure and instead the focus is on coercive techniques which are not yielding positive results. The statistical results show that the adoption of green practices led to the improvements in environmental and operational performances but reduction in economic performance.

This paper has analyzed green supply chain management pressure, practice and performance measure for Indian ceramic enterprises and proposed a structural model with their interrelation.

The purpose of this paper is to identify and analyze the impact of green supply chain management (GSCM) pressures, implementation level of GSCM practices and improvement in performance of the Indian ceramic enterprises. The paper also aims at benchmarking the Indian ceramic enterprises based on enterprise size and market orientation (export activity).

The research is based on the empirical study of Indian ceramic industry. Propositions are developed to study: the impact of GSCM pressures, implementation level of GSCM practices, improvement in GSCM performance, and the effect of GSCM pressures on implementation of practices, and impact of GSCM practices on GSCM performance. Data are collected from Indian ceramic enterprises of different sizes. Exploratory factor analysis is performed to segregate the pressures, practices and performance variables into constructs. Two-step algorithm, with log-likelihood measures of distance and Bayesian information criterion, is used to decide the optimal number of clusters. These clusters are compared and benchmarked according to the enterprise size and export activity.

This study finds that the implementation level of GSCM practices is higher in large- and medium-size enterprises as compared to small-size enterprises. Large- and medium-size enterprises have high impact of mimetic and informative pressures and small enterprises have high impact of coercive pressure (CP). Although the CP is high on small enterprises but due to the limited resources, these enterprises cannot afford to implement GSCM practices. The implementation of GSCM practices results into the improvement of environmental and operational performance but decrease in economic performance.

The findings of this study will suggest the policy maker to encourage the diffusion mechanism through a collaborative partnership with larger enterprises to enhance the implementation level of GSCM practices in small-size enterprises.

The novelty of the paper are: it analyzes and benchmarks GSCM pressures, practice and performance for Indian ceramic enterprises by considering enterprises size and export activities as control variables, and it finds the effect of GSCM pressures on the implementation level of GSCM practices and improvement in enterprise performance for Indian ceramic enterprises.

The concept of green supply chain management (GSCM) is evolving rapidly due to the environmental concerns and gaining popularity in the research community. This study critically analyze the literature of GSCM pressure, practice and performance for manufacturing enterprises based on the results of bibliometric, network and frequency analyses.

Scopus database is used for literature search. Bibliometric network and frequency analysis are used to critically review the evolution of identified constructs and measures of GSCM pressure, practice and performance.

This study has identified that the selected topic is in growing stage through the collaborative effort of the worldwide researchers. This study also shows the diffusion of influence in developing countries and there are enormous opportunities of research in these regions. The study finds evaluation of GSCM constructs and measures with time and shift in focus areas by the researchers. The study suggests more focus on the measurement of informative pressures, reverse logistics practices and negative impact on economic performance due to the adoption of GSCM practices. There is a need of simultaneous analysis of GSCM pressures, practices and performance to identify the cascading effect in different regions and industrial sectors and developed a conceptual framework to identify this effect. This study also observes the need of more quantitative measures-based case studies and suggests the use of life cycle assessment for the quantification of environmental performance.

This study for the first time has analyzed a specific topic of GSCM pressure, practice and performance through bibliometric and network analyses. This study critically reviews the constructs and measures of GSCM pressure, practice and performance and identified the future research directions.